Making an appointment

circled_dayAppointments may be made at main reception or by telephone on 531 6475 between 08.00am and 6.00pm, Monday to Friday or online, please see above.  Each day emergency appointments are available for problems which you feel cannot wait until the next routine appointment. If you are seeking an emergency appointment, please make that clear to receptionists as you will be asked to give brief details of the problem.  Such cases will be seen by whichever Doctor is available - this may not be the Doctor you normally see.  Also, available each day are some routine appointments which can be booked on the day. 

GP Near Me

GP Near Me is a new service which means you can have a video consultation at home or wherever you are. Video appointments are not suitable for every type of appointment, so the Practice will advise you when it can be used. There are always a range of factors to think about, so if you have a strong preference please let us know.

The GP Near Me appointment will be at a specific time – just like a normal appointment.

For a video appointment you need:

• A reliable internet connection (broadband, WiFi or mobile data)
• A device for making a video call (computer and webcam, tablet or smartphone)
• The Chrome or Safari internet browser (Chrome can be downloaded for free from: www.google.co.uk/chrome)

You should be in a private, well-lit area: make sure no one can listen into your video call unless you want them to be there to help you.

To check your equipment, or to make a GP Near Me call, click here.

This check can be carried out at any time and consists of up to four steps to make sure you can make a GP Near Me call. You may be asked to allow access to your camera for video calls: please agree to this.

To enter the waiting area you will have to press Start Video Call. This should only be used if you have an actual (real) appointment with the Practice. You will have to enter your name and date of birth and tick the box to continue. Finally click on “Start Call”. You will then be placed in the virtual waiting room until your GP, Nurse or Pharmacist connects your video call. They will appear on the screen when the call is connected. You can speak as if you are in the same room. You will hear music until the call connects.

If you have any difficulties during the video call, click the green “refresh” button to reload the screen. To finish the call, click “end”.

videcall

The practice also offers “extended hours” appointments which can be pre-booked or booked on the day for patients who are unable to attend the surgery during normal working hours. This service does not deal with emergencies.  

Please remember that requests for sickness certificates or certificates of absence for college or university, are not an emergency matter.  They can be dealt with at the next routine appointment and dated as appropriate.

 

Chaperone

If you wish to have a chaperone present while being examined please let us know.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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